The satisfaction of our customers and the well-being of their four-legged friends 🐾 are our priority.
If for any reason you are not satisfied with your purchase, you can take advantage of our 30-day money-back guarantee.
You have 30 days from delivery to request a return.
The product must be returned in the same condition in which it was received (undamaged, clean, and complete with any accessories).
Shipping costs for returns may be borne by the customer, except in the case of a defective product or an error on our part.
Once the return is received and checked, we will send you an email notification.
If the return is approved, the refund will be issued to the same payment method used for the purchase (card, PayPal, etc.).
Accreditation times may vary depending on the bank or payment provider (generally 5-10 business days).
Some items cannot be returned for hygienic or safety reasons if already used. Please contact us before proceeding with the return if you have any doubts.
To initiate a return or refund request, write to us at:
furryfree.assistance@gmail.com
We are always available to help you.